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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dewayne Rayburn

January 16, 2025

5  out of  5
rating by Dewayne Rayburn
"Lisa is the best agent I have ever been around. Nice informative just all around great person. Go see her for yourself get her to help you with all your insurance needs"
We responded:
"Dewayne, thank you for the great feedback! We’re so glad you had a positive experience with Lisa! She is such an asset to our team. Feel free to reach out anytime!"
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Anthony VanHorn

January 6, 2025

5  out of  5
rating by Anthony VanHorn
"Like a good neighbor, State Farm is there—and it’s not just the company; it’s the people behind the name who truly make the difference. I want to take a moment to highlight Michael Vowell, an agent under Darren Thompson. No matter what I have going on, Michael is always there for me. He takes the time to answer all my questions, even if it means staying on the phone with me for an hour. He walks me through every scenario, crunches the numbers, and ensures I fully understand my options. You just don’t find that level of dedication anywhere else. Michael embodies the philosophy of putting people before profit. Even when it doesn’t make financial sense for him, he consistently does what’s right for his clients. His commitment to providing excellent service has earned my loyalty, and I greatly respect and value the relationship we’ve built over the years. If you’re looking for an agent who genuinely cares about you and your needs, I cannot recommend Michael Vowell enough."
We responded:
"Anthony, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Darrin"
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Kathy Duke

January 6, 2025

5  out of  5
rating by Kathy Duke
"Ms. Lisa has been such a great help to me with my claim I filed"
We responded:
"Kathy, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Darrin"
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Todd Centers

December 11, 2024

5  out of  5
rating by Todd Centers
"Experienced some storm damage....Ms Lisa walked me through the entire process and assisted with every aspect up to and following up on the claim a well as the payment. THANK YOU SO MUCH FOR ALL YOUR ASSISTANCE!! This is why I stay with your company!! God Bless!"
We responded:
"Thank you for your kind words, Todd! We’re so glad to hear you’ve had a great experience with us. We truly value our customers, and it’s rewarding to know that our efforts are appreciated. Thank you for your support! - Darrin "
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Joan Hill

November 20, 2024

5  out of  5
rating by Joan Hill
"Great Office Staff, always willing to go over and beyond to make sure everything is easy to understand."
We responded:
"Joan, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Darrin"
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Pat Huotari

October 3, 2024

1  out of  5
rating by Pat Huotari
"State farm was my insurance company for many years . Covering my home and car . Last year they canceled my insurance on my home do to 2 storm damage claims. Needless to say they deemed us high risk. So we were unable to get insurance elsewhere. This caused our home to be foreclosed do to lack of insurance. They had no remorse . So thanks to greed of this company we lost our home."
We responded:
"Pat, thank you for taking the time to share your experience. We understand that losing your home is a deeply distressing situation, and we truly empathize with what you’ve gone through. My team and I strive to provide our customers with the best possible service. Unfortunately, in our industry there are certain things out of our control. Decisions regarding policy renewals are made based on various factors, including claims history and risk assessments. While we regret that your claims history led to a policy cancellation, it’s important to note that such decisions are not made lightly. Our aim is to maintain a balanced approach that allows us to continue offering coverage to all of our policyholders. We recognize that this can sometimes create challenges for individuals, particularly in finding alternative coverage after a cancellation. Please give me a call at the office if you wish to discuss this further. We value your long-term relationship with State Farm, and we are here to help in any way we can. - Darrin"
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D E

August 26, 2024

5  out of  5
rating by D E
"Wonderful people and service. Always highly knowledgeable and professional while also being friendly and kind to deal with."
We responded:
"Hello, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Darrin"
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Shane Barnes

August 19, 2024

5  out of  5
rating by Shane Barnes
"Darrin Thompson’s office is the best insurance agency with which I’ve ever dealt. Lisa in particular in their office is amazing. She truly cares about their customers. She’s guided us through more than one claim and been a valued resource each time."
We responded:
"Shane, the knowledge we have is meant to be shared with our customers in effort to provide clarity to your insurance needs. We will always be here for you! - Darrin"
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Alyvia Armstrong

July 31, 2024

5  out of  5
rating by Alyvia Armstrong
"Always a great help! No matter what my issue is"
We responded:
"Alyvia, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Darrin"
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Denise O’Neil

July 20, 2024

5  out of  5
rating by Denise O’Neil
"There are times in your life you just need help. For me and my family this was a time of need. My Father suddenly passed away in December of 2023. As you can imagine it was a tragic loss. Given he and my Step-Mother lived in TN and we were in MI made it more difficult. So many things to deal with, but we pushed through. One of the items on my list was insurance for the home along with all the vehicles, motorcycles and boats. My Father was a faithful customer of State Farm Darrin Thompson’s office. The first call I placed for help, Darrin, Fran and Lisa were indeed there to assist. Everything was moving along until the spring storms Tornado’s and Tornado winds ripped through Paris, TN and the surrounding communities. Thank goodness we were informed of the damage. Immediately I phoned Darrin’s office and Lisa came to the rescue. Little did I know who much I began to rely on her for her guidance and comfort. It took 6 weeks to go through the process but it went smoother than any insurance loss transaction I’ve ever encountered. We became friends not just a customer vendor relationship. Anything I needed or even things I didn’t know I needed help Lisa and the team were there. Even Darrin visited the home to assess the damage and report the details back to me. I’m beyond grateful for the compassion and patience during this trying time. We are now in the finals stages of working with the contractors and body shop suggested by Lisa for repairs of damage due to wind and fallen trees. I’m a leader for a large tech firm heading customer success. I understand what it takes to go above and beyond to help my customers recognize value from the services they procure. I can 100% state that the Darrin Thompson team at State Farm was there. As I consider my future needs for insurance I will careful measure not only the cost but who will be there for me when I truly need assistance. Be assured they will be there for any future needs."
We responded:
"Denise, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! We will always be here for you and your family. Our thoughts are with you! - Darrin "
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Rusty Sanders

June 29, 2024

5  out of  5
rating by Rusty Sanders
"The majority of the times I call I get Lisa. Her energetic personality easies my tension and allows me to explain what my needs are and she always helps me find a way to make my situation better. Never thought I would post something about a company or a person. So glad I chose this Insurance Company"
We responded:
"Rusty, the enjoyment we have in assisting those in need is indescribable. Thank you for giving us the opportunity each day to serve you. - Darrin"
Profile photo of Rance Hampton

Rance Hampton

June 25, 2024

5  out of  5
rating by Rance Hampton
"Lisa, Michael, and Darrin are incredibly professional, polite, and willing to put in the extra effort that makes working with them a positive experience. They have me covered on my home, car, boat, and trailer!! I highly recommend this crew and State Farm!!"
We responded:
"Rance, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Darrin"
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tiffany hallwallace

June 20, 2024

5  out of  5
rating by tiffany hallwallace
"Hi im tiffany and I was in an accident 6/10 of this month... not my fault, but I called my state farm agent told them everything and sent my pictures in. I talked to Lisa Allen and she walked me thru everything. They worked fast"
We responded:
"Tiffany, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Darrin"
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Jodi Webb

June 19, 2024

5  out of  5
rating by Jodi Webb
"Lisa is an ASSET to this company! She and Mr. Darrin have impeccable customer service skills that could be learned by other offices in the surrounding area. Kuddos!!!!"
We responded:
"Jodi, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Darrin"
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R Taylor

June 17, 2024

5  out of  5
rating by R Taylor
"Great people to have on your side when you need something."
We responded:
"Hello, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Darrin"
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Erica Dailey

June 15, 2024

5  out of  5
rating by Erica Dailey
"Excellent insurance agent. We use them for, life, renter, car, and business insurance and could not be more pleased with the coverage or service from them"
We responded:
"Erica, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Darrin"
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Mariah Hart

June 14, 2024

5  out of  5
rating by Mariah Hart
"We recently moved back to TN. We have never had State Farm, but when we reached out to Darrin’s team— we knew we were at the right place. Michael and Darrin have been wonderful to work with. Our quotes were chaos and spread out as we didn’t need everything at once. They both worked closely with us to make sure we had what we needed and when. Our friendship is new, but we look forward to working with and appreciate them and their team."
We responded:
"Mariah, we will always look forward to assisting you in your time of need. The importance of keeping our customers satisfied with their insurance needs will be a priority at our State Farm Agency for a lifetime. - Darrin"
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Candice Vachon

June 5, 2024

5  out of  5
rating by Candice Vachon
"Very thankful for Darrin and Lisa at Statefarm! They are knowledgeable and friendly. Taking the time to discuss each item I had concern about with my insurances and following up with me on every matter!! Highly recommend."
We responded:
"Candice, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Darrin "
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dan

May 29, 2024

5  out of  5
rating by dan
"Lady at the front desk is very helpful and friendly... People like her are far and few between these days...5 stars!!"
We responded:
"Thank you, Dan! We appreciate your review of our team. -Darrin"
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Patricia Kau

May 24, 2024

5  out of  5
rating by Patricia Kau
"Contacted today when noticed a leak in my ceiling, amazing response and I couldn't be happier. Got someone to come out & within 1 hour roof tapped & the crew will be following up for several days to make the necessary repairs. Thank you everyone at Darrin Thompson State Farm for your quick responsectime"
We responded:
"Patricia, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Darrin"
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Patrick O'Hara

May 23, 2024

5  out of  5
rating by Patrick O'Hara
"Great service always helpful, I never hang up frustrated or angry after being helped by them. Get with em, save and be happy 😁."
We responded:
"Patrick, your trust in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Darrin"
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Rebecca

May 22, 2024

5  out of  5
rating by Rebecca
"Lisa, Darren and the team at State Farm have been wonderful to work with. They have helped me navigate homeowners and vehicle issues with good humor and genuine caring. I can recommend them whole heartedly!"
We responded:
"Rebecca, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Darrin"
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Tammy Houston

May 21, 2024

5  out of  5
rating by Tammy Houston
"They are a great office in Paris. Everyone is always willing to help you with whatever you need. I have had interactions with 3 or 4 people there and they are always really nice and willing to go above and beyond. A great bunch of people."
We responded:
"Tammy. I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Darrin"
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Bryce Liotta

May 15, 2024

5  out of  5
rating by Bryce Liotta
"I’ve been with this State Farm for 8 years and the service has always been outstanding! They have great rates but above all, the staff are super kind, very professional and make you feel right at home! Today I called to get an insurance estimate for a truck and Ms. Lisa being awesome as always got me a rate super quick! I can’t say enough great things about the staff and you won’t find a better insurance agency than this one!"
We responded:
"Bryce, thank you for your kind review and loyal business over the years! We're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Darrin "
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shelia tyler

April 4, 2024

5  out of  5
rating by shelia tyler
"Lisa at State Farm is a pleasure to work on my insurance needs. Thank you Darrin Thompson and your staff for making me feel a bit easier."
We responded:
"Shelia, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs. - Darrin"